Training program for health care quality management
Quality applications from the scratch
CURRICULUM
| The
curriculum of this program involves lectures on how to implement QMS
from the scratch till reaching a rigid and reliable system , practical
workshops, and simulation training.
(I) LECTURES
The lectures will include the steps of planning , implementing, monitoring and improvement of the QMS . Program topics include:
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Introduction :
• Most frequently used quality definitions.
• How to think about doing the right thing right from the first time and every time.
Planning phase: (the process for closing gaps)
Lectures:
1-Establish the strategy (how to write a mission ,vision and do the strategy down to action plan )
2- Identify the customers i.e (the treasure)
3- Identify the customer needs i.e (the right way to the treasure)
4- Develop the product i.e (the key of the treasure)
5-Determine the process
6-How to transfer planning to operations
Practical :
1-How to write a mission , vision, Job descript-xions
2-How to write an action plan
3-How to do focus group technique
4-How to do the nominal group technique.
5-How to use process flow chart (detailed and high level)
6- How to do the SIPOC chart
7-How to design a questionnaire
Implementation phase:(How can you make quality happen)
Lectures:
1-How to develop a reliable document control system
(Medical record ,policies , procedures , SOPs , Quality manual and record control system)
2-How to overcome the change resistance
(How to be the leader of change in your organization)
3-How to develop quality control during the operation
(Using feedback loop, the pyramid of control )
4-How to judge on the process to be under control either statistically or managerially
Practical:
Hand on training to know how to implement a quality system in your organization from A to Z including;
1-How to write policies , procedures and quality manual
2- How to review the Medical record
3-Statistical
control charts (constructing control charts for variables and
attributes , calculating the limits, judging on the results , how to use
it and when to use it)
4- How to draw the pyramid of control.
Monitoring phase:( the quality eye)
Lectures:
1- Audit :(the tool to measure the effectiveness of quality system)
- How to plan for the internal audit efficiently
- How to do the audit using vertical or horizontal approach
- How to analyze the audit results
- How to report the audit results
2-Key performance indicators:
- How to select the indicator
- How to write an indicator statement
- How to test for its validity and reliability
- How to measure and judge on acceptable target
- How to develop a dash board for indicators
Practical:
Hand
on training to know how to do the internal audit process in your
organization and to determine the performance indicators for each
sector of your organization including:
1-Preparation of checklist
2-Simulation of audit session
3-Audit findings analysis and preparation of report
4-Indicator determination and analysis of results
5-Stimulation of dashboard model
Improvement:
Lectures:
1- How to select your priorities for improvement .
2- How to develop the improvement team .
3- How to develop the improvement project life cycle.
4- How does the quality improvement aim to reduce deficiencies that create chronic waste.
5- How to determine the cost of poor quality.
(How to prove that `Higher quality costs more` is a wrong mangers mindset)
6-How to increase the productivity and efficiency of a process
7 - Some inhibitors of quality improvement
8-Applying lean concepts to eliminate the chronic waste
Practical :
Hand on training to know how to improve the performance of your organization including:
1-How to use the pareto chart, prioritization matrix , affinity score matrix to determine the priorities for improvement.
2-How to apply the PDCA cycle
3-How to use value stream map in determination of the waste.
4-How to calculate Productivity and efficiency of a process.
5-Lean concepts application
How to be a manger: (How good is your management skills)
Lectures:
1-Communication skills lessons to be learned
2-What type of leader you should be and how.
3-When and how to use your negotiation skills
(mangers should sell not tell)
4- leadership and commitment to quality
(including the characteristics of a leaders )
5-leadership styles, roles and responsibilities
Practical:
1-Problem based learning
One problem in each managerial skill raised for discussion and final solution using the problem based learning approach
Safety:
Lectures:
1-Risk management concepts
2-The ministry of health standers for patient safety
(20 critical points in the ministry of health patient safety standard )
Practical:
1- RCA and FMEA application
2-How to apply the 20 critical ministry of health patient safety standard
Accreditation:
1-ISO 9001:2008 certification
Understanding the main clauses of the standard and how to apply
2-Overview of the Egyptian accreditation standards
Practical:
How to prepare your checklist based on the ISO 9001:2008 standard
Program instructors:
Group of the MRI and certified quality staff with high experience in the field of quality
The program duration:
• The program will be given over one year (12 month)
• Once /week
• 240 tutorial hours /100 practical hours
Teaching methods:
• Lectures
• Workshops
• Focus group work
• Field study in the MRI hospital
• Graduation field quality project
Evaluation:
• The evaluation shall be held after each module with score of 75%: 70% of the total score
• Graduation project: 20% of the total score
• Attendance percentage shall be 85% from the course duration: 5% of the total score
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